Chicago State University
Announcement of a Sole Source Purchase
Vendor: Right Answers, Inc., Woburn, MA
Terms: One-time transaction
The annual license agreement amount is $44,000.00.
The University award process may be delayed up to thirty days as this award goes through a state approval process.
First published Tuesday, March 31, 2009
The University awarded a contract for Right Answers, Inc. to Right Answers, Inc., Woburn, MA, for $59,050.
Right Answers Knowledgebase will provide a platform for improving technology support to students, faculty and staff because it is web based and available from off campus 24 hours/day, 7 days per week. Enabling our system users to employ self-service access to answer their most common or frequently asked questions will allow technical support staff to be more productive and responsive in addressing more difficult or unusual issues/problems. The application also provides a platform for the posting of CSU specific information concerning our internal policies/procedures and can be utilized for the dissemination of University employee training content.
This purchase is only economically available from a single source because the
item or service is copyrighted or patented and is not available except from the holder of the copyright or patent.
For additional information, contact:
This transaction is subject to the State Board of Elections registration and certification requirements of Public Act 095-0971.