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Public Higher Education Bulletin

 
Illinois State University
RFP #ER082913
Request for Proposal: Campus-Wide IT Service Management (ITSM) Solution
Renewal Info
Published Wednesday June 19, 2019
Renewal entered into with:
Vendor: Avante Solutions, Inc.
Amount: An estimated $189,000
Renewal: 5th of 8, 7/1/2019 through 6/30/2020
Pricing Changes: 
None
Service/Product Changes: 
None
Potential Future Renewals: $567,000

The University award process may be delayed up to thirty days as this award goes through a state approval process.
Renewal Info
Published Tuesday May 22, 2018
Renewal entered into with:
Vendor: Avante Solutions, Inc.
Amount: An estimated $189,000
Renewal: 4th of 8, 7/1/2018 through 6/30/2019
Pricing Changes: 
approximately 5%
Service/Product Changes: 
none
Potential Future Renewals: $756,000

The University award process may be delayed up to thirty days as this award goes through a state approval process.
Renewal Info
Published Thursday May 25, 2017
Renewal entered into with:
Vendor: Avante Solutions, Inc.
Amount: An estimated $172,000
Renewal: 3rd of 8, 7/1/2017 through 6/30/2018
Pricing Changes: 
None
Service/Product Changes: 
None
Potential Future Renewals: $860,000
The buyer for this procurement is now Stacy Brown, (309) 438-1946.
The State Purchasing Officer for this procurement is now Constance Ratliff.

The University award process may be delayed up to thirty days as this award goes through a state approval process.
Renewal Info
Published Thursday May 19, 2016
Renewal entered into with:
Vendor: Avante Solutions, Inc.
Amount: An estimated $172,000
Renewal: 2nd of 8, 7/1/2016 through 6/30/2017
Pricing Changes: 
5% Increase
Service/Product Changes: 
None
Potential Future Renewals: $1,032,000
The buyer for this procurement is now William Kimble, (309) 438-7614.

The University award process may be delayed up to thirty days as this award goes through a state approval process.
Renewal Info
Published Friday May 15, 2015
Renewal entered into with:
Vendor: Avante Solutions, Inc.
Amount: An estimated $172,000
Renewal: 1st of 8, 7/1/2015 through 6/30/2016
Pricing Changes: 
None
Service/Product Changes: 
None
Potential Future Renewals: $1,278,000
The buyer for this procurement is now Robert Jones, (309) 438-1946.

The University award process may be delayed up to thirty days as this award goes through a state approval process.
Award Info Published Thursday May 1, 2014
Awarded to:
Vendor: Avante Solutions, Inc., Chicago, IL
Amount: An estimated $415,829
Terms:
An estimated start date of 6/1/2014 through 6/30/2015
Renewals:
8 one-year
Potential Future Renewals: $1,450,000
Number of Unsuccessful, Responsive Respondents: 2
The University award process may be delayed up to thirty days as this award goes through a state approval process.
This notice has been modified
Published Tuesday August 20, 2013
The answers to vendors questions document has been attached (ER082913QA)
First published Wednesday, July 31, 2013
Sealed proposals will be accepted below until 3:00 PM, Thursday August 29, 2013:
At the following address:
Purchasing Office
Illinois State University at Uptown Crossing
1220 Campus Box
100 South Fell Avenue, Suite D
Normal, IL 61790
Illinois State University is seeking an Information Technology Infrastructure Library (ITIL) compliant campus-wide Information Technology Service Management (ITSM) solution to support over 26,000 faculty, staff, and students. The campus currently utilizes a variety of commercial and self-developed applications to manage Information Technology services and processes in multiple support units. Our desire is to procure a full-suite solution to meet the universityâ??s needs for ITSM. This product should assist in advancing towards greater organizational maturity in ITSM for the University through a thoughtful implementation of ITIL best practices. The preference would be for a Software as a Service (SaaS) or Hybrid solution, but on-premise products will also be considered if the productâ??s functionality would best suit the expressed needs.

For additional information, contact:
Ernest Olson
Purchasing Office
Illinois State University at Uptown Crossing
1220 Campus Box
100 South Fell Avenue, Suite D
Normal, IL 61790-1220
Phone: (309) 438-1946
FAX: (309) 438-5555
State Purchasing Officer - Tom Sestak
Submit 9 copies of the response as defined in the specifications. The University reserves the right to accept or reject any and all responses or parts thereof. Vendor may expect payment thirty to sixty days after receipt of invoice, unless otherwise stated in the bid documents. This procurement may be contingent on Board of Trustees approval. Illinois Department of Human Rights (IDHR) eligibility number is required on all proposals, if applicable. There is no BEP goal for this procurement.

This transaction is subject to the State Board of Elections registration and certification requirements of Public Act 095-0971.

The State of Illinois has a policy to encourage prospective vendors to hire qualified veterans, minorities, females, persons with disabilities and ex-offenders.

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Specification Documents
  • ER082913.docx (333 KB)
  • ER082913QA.pdf (74 KB)