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Public Higher Education Bulletin

Northeastern Illinois University
RFP #CRM2013
Request for Proposal: Constituent Relationship Management (CRM) Solution
Award InfoPublished Wednesday June 12, 2013
Awarded to:
Vendor: Ellucian Company L.P., Malvern, PA
Amount: $582,560
An estimated start date of 7/1/2013 through 6/30/2018
Number of Unsuccessful, Responsive Respondents: 3
There is no BEP goal for this solicitation.
The University award process may be delayed up to thirty days as this award goes through a state approval process.
This notice has been modified
Published Monday April 29, 2013
Amendment 1 is issued to provide clarifications in response to all questions received for RFP No. CRM2013.
First published Monday, April 15, 2013
Sealed proposals will be accepted at the address below until 2:00 PM, Tuesday May 7, 2013:

Purchasing Department
Building C, 4th Floor
5500 North St. Louis Avenue
Chicago, IL 60625-4699

Northeastern Illinois University is seeking a CRM solution that will help the University streamline and manage key customer relationships in all phases of the recruitment cycle. The beginning to end recruitment solution we seek should be able to easily integrate data with our current Ellucian Banner Student Information System. The CRM will provide robust communications capabilities to effectively manage constituent relationships and include predictive enrollment analytics. Additionally, the CRM will provide interactions data and manage communication flows over the course of the recruitment lifecycle: from prospect to applicant, admit and enrolled. The solution must track prospective students through all phases of the recruitment funnel and ensure that all communications are accurate and targeted.

For additional information, contact:
Robert Filipp
Phone: (773) 442-5308
FAX: (773) 442-5314
State Purchasing Officer - Lee Saulter
Submit 4 copies of the response as defined in the specifications. The University reserves the right to accept or reject any and all responses or parts thereof. This procurement may be contingent on Board of Trustees approval. Illinois Department of Human Rights (IDHR) eligibility number is required on all proposals, if applicable.

This transaction is subject to the State Board of Elections registration and certification requirements of Public Act 095-0971.

The State of Illinois has a policy to encourage prospective vendors to hire qualified veterans, minorities, females, persons with disabilities and ex-offenders.

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Specification Documents
  • CRM2013.doc (667 KB)
  • CRM2013_Amendment_1_Clarifications.pdf (72 KB)