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Public Higher Education Bulletin

Northern Illinois University
RFP #CAB110916
Request for Proposal: Contact Center and UC Telecom
This solicitation will not be awarded
Published Tuesday May 15, 2018
Non-award/Cancellation has been determined to be in the best interest of Northern Illinois University.
The buyer for this procurement is now Keri Moreland, (815) 753-1373.
This notice has been modified
Published Wednesday February 15, 2017
The RFP opening date has been changed to March 14, 2017, at 10 AM (CST). Addendum #3 has been issued and includes the Q&A section and the Contact Center Functionality document.
This notice has been modified
Published Monday January 30, 2017
**Please download Addendum #2, for the following updates and changes: 1. Attendance Log for Pre-Submission Teleconference held on 1/23/17 at 2PM (CST) Please see attachment 2-1. 2. Updated System Configuration Table (5.2.1) Please see attachment 2-2. 3. Change in Important Dates: Vendor Question End Date: Has been moved to February 8, 2017 at 2PM (CST). Addendum #3 posting of Questions/Answers: February 14, 2017 at 2PM (CST). RFP Opening Time and Date has been moved up to February 28, 2017 at 10AM (CST).
This notice has been modified
Published Friday January 20, 2017
**Change of Pre Submission Teleconference Date and Call-In Number** The original Pre Submission Date and Call-In Number has been changed to: Monday, January 23, 2017, @ 2P.M. CDT Toll Free Conferencing # 1-877-691-9300; Access Code: 4960801
First published Monday, January 9, 2017
Sealed proposals will be accepted at the address below until 10:00 AM, Tuesday March 14, 2017:

Purchasing Office
Lowden Hall, Room 107
DeKalb, IL 60115

Northern Illinois University (NIU) is currently accepting proposals for a new Unified Communications Telephony and Contact Center Solution. This RFP contains a goal of 20% to include businesses owned and controlled by minorities, females and persons with disabilities in the State's procurement and contracting / subcontracting processes. Failure to submit a Utilization Plan as instructed, may render the response non-responsive. Please refer to the following NIPG codes when determining subcontractors that would meet your needs: 72518, 72528, 72556, 72557, 83845, 83931, 83932, 83987, 83988, 88318, 91577, 92589, & 98577.

For additional information, contact:
Cindy Blanchard
Northern Illinois University
Office of Procurement Services
Lowden Hall, Room 107
DeKalb, IL 60115-2828
Phone: (815) 753-1674
FAX: (815) 753-6800
State Purchasing Officer - Nicole Krneta Rogers
Submit 2 copies of the response as defined in the specifications. The University reserves the right to accept or reject any and all responses or parts thereof. This procurement may be contingent on Board of Trustees approval. Illinois Department of Human Rights (IDHR) eligibility number is required on all proposals, if applicable. There is a BEP goal for this procurement. See solicitation documentation for details. The contract(s) for this solicitation could exceed $50,000 annually.

This transaction is subject to the State Board of Elections registration and certification requirements of Public Act 095-0971.

The State of Illinois has a policy to encourage prospective vendors to hire qualified veterans, minorities, females, persons with disabilities and ex-offenders.

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Specification Documents
  • CAB110916Attachment1.docx (56 KB)
  • RFPCAB110916.docx (270 KB)
Other Public Documents
  • Addendum1-CAB110916.pdf (299 KB)
  • Addendum2-CAB110916.pdf (297 KB)
  • Addendum3-CAB110916.pdf (377 KB)
  • CAB110916BidTabulation.pdf (339 KB)
  • RFPCAB110916-Attachment2-1.pdf (245 KB)
  • RFPCAB110916-Attachment2-2.pdf (242 KB)