Southern Illinois University Edwardsville
Request for Proposal: Student Financial Aid Call Center Support
Renewal entered into with:Vendor: Enterprise Recovery Systems, Inc.
Amount: An estimated $75,000
Renewal: 3rd of 4, 7/1/2017 through 6/30/2018
Pricing Changes:
None
Service/Product Changes:
None
Potential Future Renewals:
$75,000
Comments: The sister company, Alltran Contact Services, Inc., will be taking over the Student Financial Call Center Support. There will be no changes in service.
The State Purchasing Officer for this procurement is now Steve Todt.
The University award process may be delayed up to thirty days as this award goes through a state approval process.
Renewal entered into with:Vendor: Enterprise Recovery Systems, Inc.
Amount: An estimated $75,000
Renewal: 2nd of 4, 7/1/2016 through 6/30/2017
Pricing Changes:
None
Service/Product Changes:
None
Potential Future Renewals:
$150,000
Comments: The sister company, CareCall, Inc., will be taking over the Student Financial Call Center Support. There will be no changes in service.
The State Purchasing Officer for this procurement is now Steve Todt.
The University award process may be delayed up to thirty days as this award goes through a state approval process.
Renewal entered into with:Vendor: Enterprise Recovery Systems, Inc.
Amount: An estimated $75,000
Renewal: 1st of 4, 7/1/2015 through 6/30/2016
Pricing Changes:
None
Service/Product Changes:
None
Potential Future Renewals:
$225,000
The State Purchasing Officer for this procurement is now Steve Todt.
The University award process may be delayed up to thirty days as this award goes through a state approval process.
Awarded to:Vendor: Enterprise Recovery Systems, Inc., Oak Brook, IL
Amount: An estimated $75,000
Terms:
An estimated start date of 7/1/2014 through 6/30/2015
Renewals:
4 one-year
Potential Future Renewals:
$300,000
2
Comments:
1 non-responsive bid due to no state certificate.
The State Purchasing Officer for this procurement is now Steve Todt.
The University award process may be delayed up to thirty days as this award goes through a state approval process.
Addendum #1 with all Questions & Answers has been added. The bid opening date has changed to Wednesday, April 9, 2014 @ 2:00 PM.
First published Wednesday, March 19, 2014
Sealed proposals will be accepted at the address below until 2:00 PM, Wednesday April 9, 2014:
Purchasing Department
Campus Box 1012
Edwardsville, IL 62026
Southern Illinois University Edwardsville (SIUE) is soliciting proposals from experienced and qualified vendors to provide call center support for the Student Financial Aid Department. SIUE received over 17,000 student phone inquiries in the July/August time frame.
For additional information, contact:
Gina Grace
Purchasing Campus Box 1012
Southern Illinois University Edwardsville
Edwardsville, IL 62026-1012
Phone: (618) 650-3522
FAX: (618) 650-3251
State Purchasing Officer - Steve Todt
Submit 4 copies of the response as defined in the specifications. The University reserves the right to accept or reject any and all responses or parts thereof. Vendor may expect payment thirty to sixty days after receipt of invoice, unless otherwise stated in the bid documents. This procurement may be contingent on Board of Trustees approval.
Illinois Department of Human Rights (IDHR) eligibility number is required on all proposals, if applicable. There is no BEP goal for this procurement.
This transaction is subject to the State Board of Elections registration and certification requirements of Public Act 095-0971.
The State of Illinois has a policy to encourage prospective vendors to hire
qualified veterans, minorities, females, persons with disabilities and ex-offenders.
