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Public Higher Education Bulletin

 
Southern Illinois University Edwardsville
RFP #6199

Request for Proposal: Call Center Support For Student Financial Aid

Renewal Info
Published Tuesday March 10, 2020
Renewal entered into with:
Vendor: CMD Outsoursourcing Solutions, Inc.
Amount: An estimated $162,423
Renewal: 1st of 4, 7/1/2020 through 6/30/2021
Pricing Changes: 
None
Service/Product Changes: 
None
Potential Future Renewals: $487,269
The buyer for this procurement is now Aimi Hartlieb, (618) 650-2834.
The Chief Procurement Officer for this procurement is now Ben Bagby.
The State Purchasing Officer for this procurement is now Steve Todt.
The University has taken into account 30 ILCS 575/8i of the BEP Act in conducting this renewal.

The University award process may be delayed up to thirty days as this award goes through a state approval process.
Award Info Published Friday May 17, 2019
Awarded to:
Vendor: CMD Outsoursourcing Solutions, Inc., Baltimore, MD
Amount: An estimated $165,000
Terms:
An estimated start date of 7/1/2019 through 6/30/2020
Renewals:
4 one-year
Potential Future Renewals: $649,692
Number of Unsuccessful, Responsive Respondents: 8
The State Purchasing Officer for this procurement is now Steve Todt.
The University award process may be delayed up to thirty days as this award goes through a state approval process.
This notice has been modified
Published Thursday January 17, 2019
Addendum #1 with Q&A is attached. The bid opening date has been changed to January 29, 2019 @ 2:00 PM.
First published Wednesday, January 2, 2019
Sealed proposals will be accepted below until 2:00 PM, Tuesday January 29, 2019:
At the following address:
Purchasing Department
Campus Box 1012
Edwardsville, IL 62026-1012
Southern Illinois University Edwardsville (SIUE) is soliciting proposals from experienced and qualified vendors to provide call center support for the Student Financial Aid Office. SIUE receives phone calls throughout the year (15,000 excluding July/August) with a higher call volume in the summer (approx. 10,000 for July/August).

For instructions on how to obtain a comprehensive purchase description, disclosure or contract forms, contact:
Gina Grace
Purchasing Campus Box 1012
Southern Illinois University Edwardsville
Edwardsville, IL 62026-1012
Phone: (618) 650-3522
FAX: (618) 650-3251
State Purchasing Officer - Steve Todt
Submit 4 copies of the response as defined in the specifications.
The University reserves the right to accept or reject any and all responses or parts thereof.
Vendor may expect payment thirty to sixty days after receipt of invoice, unless otherwise stated in the bid documents.
This procurement may be contingent on Board of Trustees approval.
Illinois Department of Human Rights (IDHR) eligibility number is required on all proposals, if applicable.
There is no BEP goal for this procurement.
The contract(s) for this solicitation could exceed $50,000 annually.

This transaction is subject to the State Board of Elections registration and certification requirements of Public Act 095-0971.

The State of Illinois has a policy to encourage prospective vendors to hire qualified veterans, minorities, females, persons with disabilities and ex-offenders.

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Specification Documents
  • 6199.docx (83 KB)
Other Public Documents
  • 6199-Addendum.pdf (337 KB)