Southern Illinois University Edwardsville
Request for Proposal: Call Center Support For Student Financial Aid
Renewal entered into with:Vendor: CMD Outsoursourcing Solutions, Inc.
Amount: An estimated $165,000
Renewal: 3rd of 4, 7/1/2022 through 6/30/2023
Pricing Changes:
None
Service/Product Changes:
None
Potential Future Renewals:
$157,269
The buyer for this procurement is now Aimi Hartlieb , (618) 650-2834.
The Chief Procurement Officer for this procurement is now John Donato.
The State Purchasing Officer for this procurement is now Steve Todt.
The University has taken into account 30 ILCS 575/8i of the BEP Act in conducting this renewal.
The University award process may be delayed up to thirty days as this award goes through a state approval process.
Renewal entered into with:Vendor: CMD Outsoursourcing Solutions, Inc.
Amount: An estimated $165,000
Renewal: 2nd of 4, 7/1/2021 through 6/30/2022
Pricing Changes:
None
Service/Product Changes:
None
Potential Future Renewals:
$322,269
The buyer for this procurement is now Aimi Hartlieb , (618) 650-2834.
The Chief Procurement Officer for this procurement is now John Donato.
The State Purchasing Officer for this procurement is now Steve Todt.
The University has taken into account 30 ILCS 575/8i of the BEP Act in conducting this renewal.
The University award process may be delayed up to thirty days as this award goes through a state approval process.
Renewal entered into with:Vendor: CMD Outsoursourcing Solutions, Inc.
Amount: An estimated $162,423
Renewal: 1st of 4, 7/1/2020 through 6/30/2021
Pricing Changes:
None
Service/Product Changes:
None
Potential Future Renewals:
$487,269
The buyer for this procurement is now Aimi Hartlieb , (618) 650-2834.
The Chief Procurement Officer for this procurement is now Ben Bagby.
The State Purchasing Officer for this procurement is now Steve Todt.
The University has taken into account 30 ILCS 575/8i of the BEP Act in conducting this renewal.
The University award process may be delayed up to thirty days as this award goes through a state approval process.
CMD Outsoursourcing Solutions, Inc.Baltimore, MD
- Amount: An estimated $165,000
- Terms: An estimated start date of 7/1/2019 through 6/30/2020
- Renewals: 4 one-year
-
Potential Future Renewals:
$649,692
Unsuccessful respondents (8)
Buyer for this procurement: Gina Grace, (618) 650-3522
State purchasing officer for this procurement: Steve Todt
The University award process may be delayed up to thirty days as this award goes through a state approval process.
Addendum #1 with Q&A is attached.
The bid opening date has been changed to January 29, 2019 @ 2:00 PM.
First published Wednesday, January 2, 2019
Sealed proposals will be accepted below until 2:00 PM, Tuesday January 29, 2019:
At the following address:
Purchasing Department
Campus Box 1012
Edwardsville, IL 62026-1012
Southern Illinois University Edwardsville (SIUE) is soliciting proposals from experienced and qualified vendors to provide call center support for the Student Financial Aid Office. SIUE receives phone calls throughout the year (15,000 excluding July/August) with a higher call volume in the summer (approx. 10,000 for July/August).
For instructions on how to obtain a comprehensive purchase description, disclosure or contract forms, contact:
Gina Grace
Purchasing Campus Box 1012
Southern Illinois University Edwardsville
Edwardsville, IL 62026-1012
Phone: (618) 650-3522
FAX: (618) 650-3251
State Purchasing Officer - Steve Todt
Submit 4 copies of the response as defined in the specifications.
The University reserves the right to accept or reject any and all responses or parts thereof.
Vendor may expect payment thirty to sixty days after receipt of invoice, unless otherwise stated in the bid documents.
This procurement may be contingent on Board of Trustees approval.
Illinois Department of Human Rights (IDHR) eligibility number is required on all proposals, if applicable.
There is no BEP goal for this procurement.
The contract(s) for this solicitation could exceed $50,000 annually.
This transaction is subject to the State Board of Elections registration and certification requirements of Public Act 095-0971.
The State of Illinois has a policy to encourage prospective vendors to hire
qualified veterans, minorities, females, persons with disabilities and ex-offenders.
