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Public Higher Education Bulletin

University of Illinois at Chicago
Exemption #584IDM

Announcement of an Exempt Purchase

Award Info Published Friday May 21, 2021

Language Line Services, IncorporatedMonterey, CA

  • Amount: An estimated $7,500,000
  • Terms: An estimated start date of 5/21/2021 through 5/20/2026
  • Renewals: None



1 total
0 BEP vendors
0 VBP vendors
0 Small businesses

Approved by the Board of Trustees at the May 20, 2021 meeting. Approvals are attached to this notice.

The University award process may be delayed up to thirty days as this award goes through a state approval process.

First published Friday, May 21, 2021
The University awarded a contract for in-person and video translation.
The Hospital and clinics use Language Line Service for in-person and video language translation. Without the video or translation services, the hospital would not be able to provide the proper level of care to our patients. Language Line provides equipment free of charge. The equipment is a mobile unit that consists of a computer with a built-in camera system integrated/paired into the hospital's WiFi system. Currently, there are 69 mobile units throughout the Hospital and clinics. The mobility and touch-less patient care is advantageous during the COVID-19 pandemic. Patients can be examined and speak in their native language with their doctors remotely.
This purchase is exempt from the usual selection processes of the Procurement Code because the procurement expenditure is for medical supplies or medical services necessary for the delivery of care and treatment at medical, dental, or veterinary teaching facilities utilized by SIU or U of I (30 ILCS 500 / 1-13(b-5)) Language Line Services has to do with direct patient care. Without access to these interpretation services, the Hospital would not be able to offer treatment and care to a certain part of the population that would drive patients elsewhere and result in a loss of revenue to the Hospital. Providing language services to patients and families is required by the Title 6 of the Civil Rights Act 0f 1964, American Disability Act, and Affordable Care Act.

For instructions on how to obtain a comprehensive purchase description, disclosure or contract forms, contact:
Ian Masterton
University of Illinois at Chicago
UIC Purchasing Division
809 South Marshfield Ave., 3rd Floor (M/C 560)
Chicago, IL 60612
Phone: (312) 996-2801
FAX: (312) 996-3135

The State of Illinois has a policy to encourage prospective vendors to hire qualified veterans, minorities, females, persons with disabilities and ex-offenders.

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Exemption Document
  • 584IDMSignedExemptionLLS.pdf (2 MB)
Other Public Documents
  • BoardofTrusteesApprovals20May2021.pdf (260 KB)