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Public Higher Education Bulletin

University of Illinois at Chicago
Request for Proposal: Customer Service and Communication Center Upgrade
This solicitation will not be awarded
Published Tuesday January 28, 2014
This RFP may be solicited again at a later date.
This notice has been modified
Published Friday November 22, 2013
Addendum No. 2 provides clarification questions and answers.
This notice has been modified
Published Tuesday November 19, 2013
Addendum No. 1: The RFP due date has been changed to December 5, 2013.
First published Tuesday, November 5, 2013
Sealed proposals will be accepted at the address below until 3:00 PM, Thursday December 5, 2013:

Purchasing Division (M/C 560)
809 South Marshfield Avenue
Chicago, IL 60612-7203

The University on behalf of the University’s Health Community Customer Access Center, is seeking proposals from qualified firms to upgrade the Customer Access Center to improve customer access by the consolidation of the over 20 different access numbers to a single access phone number and to provide high quality customer services for the entire University Health community.

For additional information, contact:
Ingrid Worrell
University of Illinois at Chicago
Purchasing Division (M/C 560)
809 South Marshfield Avenue
Chicago, IL 60612
Phone: (312) 996-2839
FAX: (312) 996-3135
State Purchasing Officer - Gary Reis
Submit 5 copies of the response as defined in the specifications. The University reserves the right to accept or reject any and all responses or parts thereof. Vendor may expect payment thirty to sixty days after receipt of invoice, unless otherwise stated in the bid documents. Illinois Department of Human Rights (IDHR) eligibility number is required on all proposals, if applicable. There is no BEP goal for this procurement.

This transaction is subject to the State Board of Elections registration and certification requirements of Public Act 095-0971.

The State of Illinois has a policy to encourage prospective vendors to hire qualified veterans, minorities, females, persons with disabilities and ex-offenders.

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Specification Documents
  • RFPIJW011AddendumNo1.pdf (20 KB)
  • RFPIJW011AddendumNo2.pdf (467 KB)
  • RFPIJW011CustomerServandCommunicationUpgrade.pdf (1 MB)