University of Illinois at Chicago
Request for Proposal: Customer Service and Communication Center Upgrade
This RFP may be solicited again at a later date.
Addendum No. 2 provides clarification questions and answers.
Addendum No. 1: The RFP due date has been changed to December 5, 2013.
First published Tuesday, November 5, 2013
Sealed proposals will be accepted at the address below until 3:00 PM, Thursday December 5, 2013:
Purchasing Division (M/C 560)
809 South Marshfield Avenue
Chicago, IL
60612-7203
The University on behalf of the University’s Health Community Customer Access Center, is seeking proposals from qualified firms to upgrade the Customer Access Center to improve customer access by the consolidation of the over 20 different access numbers to a single access phone number and to provide high quality customer services for the entire University Health community.
For additional information, contact:
State Purchasing Officer - Gary Reis
Submit 5 copies of the response as defined in the specifications.
The University reserves the right to accept or reject any and all responses or parts thereof.
Vendor may expect payment thirty to sixty days after receipt of invoice, unless otherwise stated in the bid documents.
Illinois Department of Human Rights (IDHR) eligibility number is required on all proposals, if applicable.
There is no BEP goal for this procurement.
This transaction is subject to the State Board of Elections registration and certification requirements of Public Act 095-0971.
The State of Illinois has a policy to encourage prospective vendors to hire
qualified veterans, minorities, females, persons with disabilities and ex-offenders.
