To obtain documents, log on:
Not registered? Register me now

Public Higher Education Bulletin

University of Illinois at Chicago

Request for Proposal: Service Desk Services for the UI Health

Change Order
Published Wednesday December 9, 2020
Vendor: HCTec Partners, LLC
Change Order Amount: $1,527,360
The purpose of this announcement is to modify the contract amount estimated at the beginning of the term. The University awarded a RFP for Service desk services for UI Health beginning on August 1, 2019 for a period of five years in an estimated amount of $4,400,400, and subsequently renewed for a period of three, twelve-months. The original estimate was based on historical expenditures. Actual expenditure for the third year increased because the migration of the UI Health enterprise and affiliated UI Health science colleges to the Epic EHR enterprise platform. This change order increases the estimated amount by $1,527,360 to $5,927,760.

The Chief Procurement Officer for this procurement is now John Donato.
The State Purchasing Officer for this procurement is now Lee Saulter.
The University award process may be delayed up to thirty days as this award goes through a state approval process.

Award Info Published Friday July 5, 2019

HCTec Partners, LLCBrentwood, TN

  • Amount: An estimated $4,400,400
  • Terms: An estimated start date of 8/1/2019 through 7/31/2024
  • Renewals: 3 twelve-month
  • Potential Future Renewals: $2,678,400

Unsuccessful respondents (5)

Buyer for this procurement: Kunal Shah, (312) 996-0853

State purchasing officer for this procurement: Lee Saulter

HCTec Partners, LLC -BEP firm (SLG Innovation, Inc) - 20%

BlackBeltHelp, dba Campus Consortium -BEP firm (Campus Consortium) - 100%

CareTech -BEP firm (Arias Information Solutions) - 20%

Computer Task Group -BEP firm (V3iT Consulting) � 7.5%
-BEP firm (Think Tank IT) � 5%
-BEP firm (Abator Information Services) � 7.5%

Sutherland Healthcare Solutions -BEP firm (Chicago Advisors) � 20%

The CJS Solutions Group, LLC dba The HCI Group -BEP firm (S&F Software Solutions dba S&F Consultancy) � 20%

The University award process may be delayed up to thirty days as this award goes through a state approval process.

This notice has been modified
Published Thursday February 21, 2019
Addendum 1: Questions and Answers are included herein.
First published Wednesday, February 6, 2019
Sealed proposals will be accepted below until 3:00 PM, Friday March 1, 2019:
At the following address:
Purchasing Division (M/C 560)
809 South Marshfield Avenue
Chicago, IL 60612-7203
The Board of Trustees of the University of Illinois, on behalf of the University of Illinois Hospital and Health Sciences System and its Information Services Department (UI Health) seeking services from a vendor who can provide an on-shore Service Desk that utilizes an ITIL (Information Technology Infrastructure Library) framework, and can provide a central and single point of contact (SPOC) for our users. The on-shore requirement is defined as within the continental United States, but not necessarily at the UI Health location.

A pre-submission conference will be held Friday, February 8, 2019, 10:00 AM Central Standard Time, at 1740 W Taylor St., Suite 1300, Chicago, IL 60612.

For instructions on how to obtain a comprehensive purchase description, disclosure or contract forms, contact:
Kunal Shah
Phone: (312) 996-0853
State Purchasing Officer - Lee Saulter
Submit 1 copies of the response as defined in the specifications.
The University reserves the right to accept or reject any and all responses or parts thereof.
Vendor may expect payment thirty to sixty days after receipt of invoice, unless otherwise stated in the bid documents.
Proposal documents may be obtained by contacting the Purchasing Office.
This procurement may be contingent on Board of Trustees approval.
Illinois Department of Human Rights (IDHR) eligibility number is required on all proposals, if applicable.
The contract(s) for this solicitation could exceed $50,000 annually.

This transaction is subject to the State Board of Elections registration and certification requirements of Public Act 095-0971.

The State of Illinois has a policy to encourage prospective vendors to hire qualified veterans, minorities, females, persons with disabilities and ex-offenders.

Bulletin Navigation

To obtain documents, log on:
Specification Documents
  • KRS130-Appendix1.xlsx (18 KB)
  • KRS130.pdf (2 MB)
  • KRS130Addendum1.pdf (739 KB)