University of Illinois at Chicago
Request for Proposal: Service Desk Services for the UI Health
Number of Unsuccessful, Responsive Respondents:
Vendor: HCTec Partners, LLC, Brentwood, TN
Amount: An estimated $4,400,400
An estimated start date of 8/1/2019 through 7/31/2024
Potential Future Renewals:
HCTec Partners, LLC
-BEP firm (SLG Innovation, Inc) - 20%
BlackBeltHelp, dba Campus Consortium
-BEP firm (Campus Consortium) - 100%
-BEP firm (Arias Information Solutions) - 20%
Computer Task Group
-BEP firm (V3iT Consulting) 7.5%
-BEP firm (Think Tank IT) 5%
-BEP firm (Abator Information Services) 7.5%
Sutherland Healthcare Solutions
-BEP firm (Chicago Advisors) 20%
The CJS Solutions Group, LLC dba The HCI Group
-BEP firm (S&F Software Solutions dba S&F Consultancy) 20%
The State Purchasing Officer for this procurement is now Lee Saulter.
The University award process may be delayed up to thirty days as this award goes through a state approval process.
Addendum 1: Questions and Answers are included herein.
First published Wednesday, February 6, 2019
Sealed proposals will be accepted below until 3:00 PM, Friday March 1, 2019:
At the following address:
Purchasing Division (M/C 560)
809 South Marshfield Avenue
Chicago, IL 60612-7203
The Board of Trustees of the University of Illinois, on behalf of the University of Illinois Hospital and Health Sciences System and its Information Services Department (UI Health) seeking services from a vendor who can provide an on-shore Service Desk that utilizes an ITIL (Information Technology Infrastructure Library) framework, and can provide a central and single point of contact (SPOC) for our users. The on-shore requirement is defined as within the continental United States, but not necessarily at the UI Health location.
A pre-submission conference will be held Friday, February 8, 2019, 10:00 AM Central Standard Time, at 1740 W Taylor St., Suite 1300, Chicago, IL 60612.
For additional information, contact:
State Purchasing Officer - Lee Saulter
Submit 1 copies of the response as defined in the specifications. The University reserves the right to accept or reject any and all responses or parts thereof. Vendor may expect payment thirty to sixty days after receipt of invoice, unless otherwise stated in the bid documents. Proposal documents may be obtained by contacting the Purchasing Office. This procurement may be contingent on Board of Trustees approval. Illinois Department of Human Rights
(IDHR) eligibility number is required on all proposals, if applicable. There is a BEP goal for this procurement. See solicitation documentation for details. The contract(s) for this solicitation could exceed $50,000 annually.
This transaction is subject to the State Board of Elections registration and certification requirements of Public Act 095-0971.
The State of Illinois has a policy to encourage prospective vendors to hire
qualified veterans, minorities, females, persons with disabilities and ex-offenders.