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Public Higher Education Bulletin

University of Illinois at Chicago
Request for Proposal: Service Desk for University of Illinois Hospital
This solicitation will not be awarded
Published Wednesday October 31, 2018
This solicitation is canceled due to the fact that there were no vendors that could be deemed susceptible of being selected for award. A new Request for Proposals will be issued at a later date.
This notice has been modified
Published Friday January 12, 2018
Addendum 1 has been attached with vendor questions and UI Health responses.
First published Friday, January 5, 2018
Sealed proposals will be accepted at the address below until 3:00 PM, Monday January 22, 2018:

Purchasing Division (M/C 560)
809 South Marshfield Avenue
Chicago, IL 60612-7203

UI Hospital and Health Sciences System (UI Health) is seeking services from a vendor who can provide an on-shore Service Desk that utilizes an ITIL framework, and can provide a central and single point of contact (SPOC) for our users. The on-shore requirement is defined as within the continental United States, but not necessarily at the UI Health location.

For additional information, contact:
Mary Cooke
University of Illinois at Chicago
Purchasing Division (M/C 560)
809 South Marshfield Avenue
Chicago, IL 60612-7203
Phone: (312) 413-1610
FAX: (312) 996-3135
State Purchasing Officer - Lee Saulter
Submit 5 copies of the response as defined in the specifications. The University reserves the right to accept or reject any and all responses or parts thereof. Vendor may expect payment thirty to sixty days after receipt of invoice, unless otherwise stated in the bid documents. This procurement may be contingent on Board of Trustees approval. Illinois Department of Human Rights (IDHR) eligibility number is required on all proposals, if applicable. There is a BEP goal for this procurement. See solicitation documentation for details. The contract(s) for this solicitation could exceed $50,000 annually.

This transaction is subject to the State Board of Elections registration and certification requirements of Public Act 095-0971.

The State of Illinois has a policy to encourage prospective vendors to hire qualified veterans, minorities, females, persons with disabilities and ex-offenders.

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Specification Documents
  • ExhibitI.xlsx (22 KB)
  • ExhibitIICallVolumebyDay.pdf (57 KB)
  • ExhibitIIICallVolumebyHour.pdf (56 KB)
  • ExhibitIVBestPractices.pdf (11 MB)
  • ExhibitVIncidentPercentbyPriority.pdf (33 KB)
  • MEC226Addendum1.pdf (152 KB)
  • MEC226PAppendix1xlsx.xlsx (11 KB)
  • RFPMEC226ServiceDeskFinal.pdf (603 KB)