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Public Higher Education Bulletin

 
University of Illinois at Chicago
RFP #RER305

Request for Proposal: Level 1 Help Desk Support

Change Order
Published Wednesday January 22, 2020
Vendor: Sutherland Healthcare Solutions
Change Order Amount: $0

This change order documents the termination of the contract with Sutherland Healthcare Solutions effective January 20, 2020. Any potential renewal option will not be exercised.
The State Purchasing Officer for this procurement is now Lee Saulter.
The University award process may be delayed up to thirty days as this award goes through a state approval process.
Renewal Info
Published Tuesday June 4, 2019
Renewal entered into with:
Vendor: Sutherland Healthcare Solutions
Amount: An estimated $450,000
Renewal: 4 of 5, 7/1/2019 through 6/30/2020
Pricing Changes: 
None
Service/Product Changes: 
None
Potential Future Renewals: $940,000
Comments: System Vendor # 20082618 IDHR 13290600

The University award process may be delayed up to thirty days as this award goes through a state approval process.
Renewal Info
Published Wednesday June 20, 2018
Renewal entered into with:
Vendor: Sutherland Healthcare Solutions
Amount: An estimated $420,000
Renewal: 3rd of 5, 7/1/2018 through 6/30/2019
Pricing Changes: 
Per unit price changed per ECI.
Service/Product Changes: 
None
Potential Future Renewals: $1,360,000

The University award process may be delayed up to thirty days as this award goes through a state approval process.
Renewal Info
Published Wednesday June 14, 2017
Renewal entered into with:
Vendor: Sutherland Healthcare Solutions
Amount: An estimated $420,000
Renewal: 2 of 5, 7/1/2017 through 6/30/2018
Pricing Changes: 
None
Service/Product Changes: 
None
Potential Future Renewals: $1,780,000

The University award process may be delayed up to thirty days as this award goes through a state approval process.
Renewal Info
Published Thursday May 5, 2016
Renewal entered into with:
Vendor: Sutherland Healthcare Solutions
Amount: An estimated $420,000
Renewal: 1 of 5, 7/1/2016 through 6/30/2017
Pricing Changes: 
None
Service/Product Changes: 
None
Potential Future Renewals: $2,200,000

The University award process may be delayed up to thirty days as this award goes through a state approval process.
Award Info Published Wednesday March 23, 2016
Awarded to:
Vendor: Sutherland Healthcare Solutions, Clifton, IL
Amount: An estimated $550,000
Terms:
An estimated start date of 8/1/2011 through 6/30/2016
Renewals:
5 one-year
Potential Future Renewals: $2,750,000
Number of Unsuccessful, Responsive Respondents: 7
Comments:
Apollo Health Street is now Sutherland Healthcare Solutions due to a name change.
This award corrects and replaces the award posted below on July 12, 2011.
The State Purchasing Officer for this procurement is now Lee Saulter.
The University award process may be delayed up to thirty days as this award goes through a state approval process.
Award Info Published Monday August 12, 2013
Awarded to:
Vendor: Apollo Health Street, Americus, GA
Amount: An estimated $2,750,000
Terms:
An estimated start date of 8/1/2011 through 6/30/2016
Renewals:
5 one-year
Potential Future Renewals: $2,750,000
Number of Unsuccessful, Responsive Respondents: 7
Comments:
The original award amount was reported as an estimated $550,000 for a five-year term beginning 8/1/2011 through 6/30/2016 in error. The correct award amount is $2,750,000 at $550,000 per year.
This award corrects and replaces the award posted below on July 12, 2011.
The State Purchasing Officer for this procurement is now Gary Reis.
The University award process may be delayed up to thirty days as this award goes through a state approval process.
Award Info Published Tuesday July 12, 2011
Awarded to:
Vendor: Apollo Health Street, Americus, GA
Amount: An estimated $550,000
Terms:
An estimated start date of 8/1/2011 through 6/30/2016
Renewals:
5 one-year
Potential Future Renewals: $2,750,000
Number of Unsuccessful, Responsive Respondents: 7
The University award process may be delayed up to thirty days as this award goes through a state approval process.
First published Friday, March 18, 2011
Sealed proposals will be accepted below until 4:00 PM, Tuesday April 12, 2011:
At the following address:
Purchasing Division (M/C 560)
809 South Marshfield Avenue
Chicago, IL 60612

For instructions on how to obtain a comprehensive purchase description, disclosure or contract forms, contact:
Ruth Rios
University of Illinois at Chicago
Purchasing Division (M/C 560)
809 South Marshfield Avenue
Chicago, IL 60612-7203
Phone: (312) 996-7074
FAX: (312) 996-3135
Submit six copies of the response as defined in the specifications.
The University reserves the right to accept or reject any and all responses or parts thereof.
Vendor may expect payment thirty to sixty days after receipt of invoice, unless otherwise stated in the bid documents.
Illinois Department of Human Rights (IDHR) eligibility number is required on all proposals, if applicable.

This transaction is subject to the State Board of Elections registration and certification requirements of Public Act 095-0971.

The State of Illinois has a policy to encourage prospective vendors to hire qualified veterans, minorities, females, persons with disabilities and ex-offenders.

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Other Public Documents
  • RER305.pdf (463 KB)
  • RER305Addendum1.pdf (208 KB)