University of Illinois Springfield
Request for Proposal: Inbound Call Center Services
Renewal entered into with:Vendor: Enterprise Recovery Systems, Inc.
Amount: An estimated $144,000
Renewal: 1st of 2, 7/1/2017 through 6/30/2018
Pricing Changes:
maximum 5% increase
Service/Product Changes:
None
Potential Future Renewals:
None
Comments: Vendor name has changed to Alltran Contact Services, Inc.
The State Purchasing Officer for this procurement is now Aaron M. Finder.
The University award process may be delayed up to thirty days as this award goes through a state approval process.
Awarded to:Vendor: Enterprise Recovery Systems, Inc., Oak Brook, IL
Amount: An estimated $420,000
Terms:
An estimated start date of 7/1/2014 through 6/30/2017
Renewals:
2 three-year
Potential Future Renewals:
$890,000
3
The University award process may be delayed up to thirty days as this award goes through a state approval process.
First published Tuesday, February 11, 2014
Sealed proposals will be accepted at the address below until 2:00 PM, Thursday March 6, 2014:
Purchasing Department
BSB 106
One University Plaza
Springfield, IL 62703
The University is seeking Respondents to submit proposals for an inbound call center services.
For additional information, contact:
State Purchasing Officer - John Knittle
Submit 5 copies of the response as defined in the specifications. The University reserves the right to accept or reject any and all responses or parts thereof. Vendor may expect payment thirty to sixty days after receipt of invoice, unless otherwise stated in the bid documents. Proposal documents may be obtained by contacting the Purchasing Office.
Illinois Department of Human Rights (IDHR) eligibility number is required on all proposals, if applicable. There is no BEP goal for this procurement.
This transaction is subject to the State Board of Elections registration and certification requirements of Public Act 095-0971.
The State of Illinois has a policy to encourage prospective vendors to hire
qualified veterans, minorities, females, persons with disabilities and ex-offenders.
