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Public Higher Education Bulletin

 
University of Illinois at Springfield
RFP #MB109
Request for Proposal: Inbound Call Center Solution
Renewal Info
Published Thursday May 16, 2013
Renewal entered into with:
Vendor: Enterprise Recovery Systems, Inc.
Amount: An estimated $44,400
Renewal: 4th of 4, 7/1/2013 through 6/30/2014
Pricing Changes: 
None
Service/Product Changes: 
None
Potential Future Renewals: None
The State Purchasing Officer for this procurement is now John Knittle.

The University award process may be delayed up to thirty days as this award goes through a state approval process.
Renewal Info
Published Tuesday April 17, 2012
Renewal entered into with:
Vendor: Enterprise Recovery Systems, Inc.
Amount: An estimated $44,400
Renewal: 3rd of 4, 7/1/2012 through 6/30/2013
Pricing Changes: 
None
Service/Product Changes: 
None
Potential Future Renewals: $45,000
The buyer for this procurement is now Jill Menezes, (217) 206-6651.

The University award process may be delayed up to thirty days as this award goes through a state approval process.
Renewal Info
Published Monday May 16, 2011
Renewal entered into with:
Vendor: Enterprise Recovery Systems, Inc.
Amount: An estimated $44,400
Renewal: 2nd of 4, 7/1/2011 through 6/30/2012
Pricing Changes: 
None
Service/Product Changes: 
None

The University award process may be delayed up to thirty days as this award goes through a state approval process.
Renewal Info
Published Friday May 21, 2010
Renewal entered into with:
Vendor: Enterprise Recovery Systems, Inc.
Amount: An estimated $45,000
Renewal: 1st of 4, 7/1/2010 through 6/30/2011
Pricing Changes: 
None
Service/Product Changes: 
None

The University award process may be delayed up to thirty days as this award goes through a state approval process.
Award InfoPublished Monday March 1, 2010
Awarded to:
Vendor: Enterprise Recovery Systems, Inc., Westchester, IL
Amount: An estimated $88,800
Terms:
An estimated start date of 7/1/2008 through 6/30/2010
Renewals:
4 one-year
Number of Unsuccessful, Responsive Respondents: 3
This award corrects and replaces the award posted below on June 6, 2008.
The University award process may be delayed up to thirty days as this award goes through a state approval process.
Award InfoPublished Friday June 6, 2008
Awarded to:
Vendor: Enterprise Recovery Systems, Inc., Westchester, IL
Amount: An estimated $44,400
Terms:
An estimated start date of 7/1/2008 through 6/30/2010
Renewals:
4 one-year
Number of Unsuccessful, Responsive Respondents: 3
The University award process may be delayed up to thirty days as this award goes through a state approval process.
First published Friday, April 18, 2008
Sealed proposals will be accepted at the address below until 2:00 PM, Tuesday May 6, 2008:

Purchasing Department
B106
One University Plaza
Springfield, IL 62703-5407

The University's goal is to partner with a call center management contractor to answer and resolve University of Illinois student financial services related calls.

For additional information, contact:
Michael Bloechle
BSB 106
One University Plaza
Springfield, IL 62703
Phone: (217) 206-6653
FAX: (217) 206-6607
Submit four copies of the response as defined in the specifications. The University reserves the right to accept or reject any and all responses or parts thereof. This procurement may be contingent on Board of Trustees approval. Illinois Department of Human Rights (IDHR) eligibility number is required on all proposals, if applicable.

This transaction is subject to the State Board of Elections registration and certification requirements of Public Act 095-0971.

The State of Illinois has a policy to encourage prospective vendors to hire qualified veterans, minorities, females, persons with disabilities and ex-offenders.

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Other Public Documents
  • MB109.pdf (116 KB)
  • MB109Amendment1.pdf (12 KB)
  • MB109contract.pdf (68 KB)