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Public Higher Education Bulletin

University of Illinois at Urbana-Champaign
RFI #1MKG101
Request for Information: Student Health Insurance
This notice has been modified
Published Wednesday August 27, 2008
The RFI opening date has been changed to September 11, 2008 at 2:00 PM. Also, see below for answers to questions from potential respondents.
This notice has been modified
Published Wednesday August 13, 2008
The date to submitt RFIs has been extended to August 28, 2008 at 2:00 p.m.
First published Thursday, July 31, 2008
Sealed bids will be accepted at the address below until 2:00 PM, Thursday September 11, 2008:

Purchasing Division
616 E. Green Street, Suite 212, MC-364
Champaign, IL 61820

Modification of RFI opening date and responses to questions from potential respondents. The new opening date will be Thursday, September 11, 2008 at 2:00 p.m.
Following are questions that have been asked by potential respondents:
  • Question 1 - Who receives
  • Answer - The office of Student Health Insurance receives all hard copy claims. Claims are imaged, tracked and processed in this office. The University maintains both the hard copy and imaged records.
  • Question 2 -Who manages subrogations?
  • Answer - The Student Health Insurance office handles all subrogations.
  • Question 3 -Who manages inpatient pre-certification, medical necessity and utilization review?
  • Answer - The University does not have a pre-cert on the plan. All reviews/appeals are first issued through the Student Health Insurance office. Appeals that need to be reviewed further based on plan policy are forwarded to the underwriter.
  • Question 4 - What is the staffing model of the UIUC SHIP office (the numbers of staff dedicated to claims, customer service and other responsibilities)?
  • Answer - Currently there is a staff of ten. There are three in the front office (customer service), one imaging/claims tracking processor, one re-pricing with PHCS/Multiplan, three claims processors, one in accounts/reporting, and one supervisor.
  • Question 5 - When the UIUC SHIP office makes a claims payment, the check/EOB is mailed from the carrier, correct? (This was referenced in the RFI, but we just want to clarify.)
  • Answer - Incorrect, all claims payments, checks and Explanation of Benefits are sent from the Student Health Insurance office.

For additional information, contact:
Mary Kent-Gehrt
Phone: (217) 244-4320
FAX: (217) 239-6866
Submit 6 copies of the response as defined in the specifications. Proposal documents may be obtained by contacting the Purchasing Office.

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Other Public Documents
  • 1MKG101.pdf (486 KB)
  • 1MKG101amendment1.pdf (19 KB)
  • 1MKG101amendment2.pdf (287 KB)