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Public Higher Education Bulletin

 
University of Illinois at Urbana-Champaign
RFP #1THN903
Request for Proposal: Global Campus Call Center Services
Renewal Info
Published Wednesday May 1, 2013
Renewal entered into with:
Vendor: Education Sales Management
Amount: An estimated $25,000
Renewal: 5th of 5, 7/1/2013 through 6/30/2014
Pricing Changes: 
None
Service/Product Changes: 
None
Potential Future Renewals: None
The buyer for this procurement is now Jill Menezes, (217) 206-6651.
The State Purchasing Officer for this procurement is now John Knittle.

The University award process may be delayed up to thirty days as this award goes through a state approval process.
Renewal Info
Published Wednesday March 21, 2012
Renewal entered into with:
Vendor: Education Sales Management
Amount: An estimated $54,000
Renewal: 4th of 5, 7/1/2012 through 6/30/2013
Pricing Changes: 
None
Service/Product Changes: 
None
Potential Future Renewals: $54,000
The buyer for this procurement is now Jill Menezes, (217) 206-6651.

The University award process may be delayed up to thirty days as this award goes through a state approval process.
Renewal Info
Published Thursday May 12, 2011
Renewal entered into with:
Vendor: Education Sales Management
Amount: An estimated $30,000
Renewal: 3rd of 5, 7/1/2011 through 6/30/2012
Pricing Changes: 
None
Service/Product Changes: 
None

The University award process may be delayed up to thirty days as this award goes through a state approval process.
Renewal Info
Published Friday May 21, 2010
Renewal entered into with:
Vendor: Education Sales Management
Amount: An estimated $40,000
Renewal: 2nd of 5, 7/1/2010 through 6/30/2011
Pricing Changes: 
None
Service/Product Changes: 
None

The University award process may be delayed up to thirty days as this award goes through a state approval process.
Renewal Info
Published Wednesday June 24, 2009
Renewal entered into with:
Vendor: Education Sales Management
Amount: An estimated $40,000
Renewal: 1st of 5, 7/1/2009 through 6/30/2010
Pricing Changes: 
None
Service/Product Changes: 
None
The buyer for this procurement is now Jill Menezes, (217) 206-6651.

The University award process may be delayed up to thirty days as this award goes through a state approval process.
Award InfoPublished Wednesday September 24, 2008
Awarded to:
Vendor: Education Sales Management, Highlands Ranch, CO
Amount: An estimated $75,000
Terms:
An estimated start date of 10/9/2008 through 6/30/2009
Renewals:
5 one-year
Number of Unsuccessful, Responsive Respondents: 2
Comments:
The buyer for this procurement is now Danny Lienard, 217-333-0777 or lienard@uillinois.edu.
The University award process may be delayed up to thirty days as this award goes through a state approval process.
First published Thursday, July 19, 2007
Sealed proposals will be accepted at the address below until 2:00 PM, Tuesday August 7, 2007:

Purchasing Division
616 E. Green Street, Suite 212, MC-364
Champaign, IL 61820

The University is soliciting proposals from qualified call center firms to provide a range of services for converting educational sales leads to enrolled students for the University's new Global Campus Initiative, an online education venture.
The University will work with its call center vendor on lead qualification, transfer of leads to internal university staff, appointment setup and confirmation, and other services related to generating and retaining qualified enrollees based on a wide variety of lead sources.
The call center vendor should be responsible for detailed reporting and for effective linking of data with the university's lead generation vendors, CRM systems, and any other data sources involved in student recruitment and admissions. The vendor should expect to be a partner in helping the university evaluate lead sources based on quality, in optimizing messaging and process flow, and other factors related to student recruitment.

For additional information, contact:
Tom Nation
Purchasing Division
616 E. Green St., Suite 212
Champaign, IL 61820
Phone: (217) 333-3584
FAX: (217) 239-6869
Submit one original and 3 copies of the response as defined in the specifications. The University reserves the right to accept or reject any and all responses or parts thereof. Illinois Department of Human Rights (IDHR) eligibility number is required on all proposals, if applicable.

This transaction is subject to the State Board of Elections registration and certification requirements of Public Act 095-0971.

The State of Illinois has a policy to encourage prospective vendors to hire qualified veterans, minorities, females, persons with disabilities and ex-offenders.

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