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Public Higher Education Bulletin

 
University of Illinois at Urbana-Champaign
RFP #Q210

Request for Proposal: Help Desk Tools

Renewal Info
Published Friday June 3, 2005
 
Renewal entered into with:
Vendor:  Ameritech Business Communications Services
Amount:  $115,079
Renewal Period: 4th of 4
Pricing Changes: None
Service/Product Changes: None
Comments:
The University has a continuing need for the services provided by Ameritech. A contract will be issued based on this continuing need, availability of funds and costs to remain firm per the terms and conditions of the initial contract.
The University award process may be delayed up to thirty days as this award goes through a state approval process.
Award Info
Published Tuesday July 3, 2001
 
Awarded to:
Vendor:  Ameritech Business Communications Services
Amount:  $499,774
Terms:   7/1/01 to 6/30/02, with 4 one-year renewals for maintenance and support
Number of Unsuccessful, Responsive Respondents: 5
The University award process may be delayed up to thirty days as this award goes through a state approval process.
First published Monday April 23, 2001
Sealed responses will be accepted at the address below until 2:00 PM, Tuesday May 8, 2001:
University of Illinois at Urbana-Champaign
Purchasing Division
Suite 212, MC-364
616 E. Green St.
Champaign, IL 61820

for help desk tools.

The scope of this project is to select a Help Desk tool(s) that can be used to track and report issues for multi-campus business computer systems, campus-specific academic and administrative applications, and a medical center. The recommended solution must include, at minimum, a tool that tracks and reports problems as well as a knowledge base. The tool(s) must be web enabled and capable of supporting clients as well as help desk support staff. It must be accessible to multiple geographic locations, as the University has multiple campuses and facilities. The tool(s)must have the capacity to scale to a changing environment.

(Submitted by Katharine Kral, State Purchasing Officer.)

For additional information, contact:
Judy Johnson
Phone: (217) 333-1225
FAX: (309) 438-5555

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