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Public Higher Education Bulletin

Northeastern Illinois University
RFP #CRM2019

Request for Proposal: Customer Relationship Management Software (CRM)

This solicitation will not be awarded
Published Wednesday May 27, 2020
This CRM RFP is being cancelled due to funding for this project being redirected to other critical University expenditures as a result of the COVID-19 pandemic.
This notice has been modified
Published Monday November 18, 2019
Addendum #1 is being published to answer questions received.
First published Wednesday, November 6, 2019
Sealed proposals will be accepted below until 2:00 PM, Tuesday November 26, 2019:
At the following address:
Purchasing Department
Building C, 4th Floor
5500 North St. Louis Avenue
Chicago, IL 60625-4699
The University seeks to procure a Customer Relationship Management (CRM) software/system to support the University's campaigns and communications with prospective students. The software/system should be able to help the University advance and assess those efforts.

It is the goal of the University to be able to have a personalized interaction with prospective students. This will involve, but not be limited to communications with prospective students that are personalized to the student, and the software's capability to develop a personalized portal page for students. The software/system should be easy to use for recruiters and other administrators.

Questions or concerns related to the solicitation are due no later than: Wednesday, November 13, 2019 at 4:00 p.m. CST.

For instructions on how to obtain a comprehensive purchase description, disclosure or contract forms, contact:
Victoria Santiago
5500 N. St. Louis Avenue
Chiago, IL 60625
Phone: (773) 442-5301
FAX: (773) 442-5314
Chief Procurement Officer - Ben Bagby
State Purchasing Officer - Nicole Krneta Rogers
Submit 7 copies of the response as defined in the specifications.
The University reserves the right to accept or reject any and all responses or parts thereof.
This procurement may be contingent on Board of Trustees approval.
Illinois Department of Human Rights (IDHR) eligibility number is required on all proposals, if applicable.
There is no BEP goal for this procurement.
The contract(s) for this solicitation could exceed $50,000 annually.

This transaction is subject to the State Board of Elections registration and certification requirements of Public Act 095-0971.

The State of Illinois has a policy to encourage prospective vendors to hire qualified veterans, minorities, females, persons with disabilities and ex-offenders.

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Specification Documents
  • Addendum1-CRM2019CustomerRelationshipManagementSoftware.pdf (141 KB)
  • CRM2019-CustomerRelationshipManagementSoftware.pdf (335 KB)
Other Public Documents
  • FormA-HE.docx (100 KB)
  • FormB-HE.docx (39 KB)