Northeastern Illinois University
Request for Proposal: Customer Relationship Management System (CRM)
Technolutions, Inc.New Haven, CT
- Amount: An amount not to exceed $225,000
- Terms: An estimated start date of 2/1/2021 through 1/30/2024
- Renewals: 3 one-year
Potential Future Renewals:
Unsuccessful respondents (5)
1 successful respondent
5 unsuccessful respondents
1 BEP vendors
0 VBP vendors
0 Small businesses
Buyer for this procurement: Victoria Santiago, (773) 442-5301
Chief procurement officer for this procurement: John Donato
State purchasing officer for this procurement: Nicole Krneta Rogers
The University award process may be delayed up to thirty days as this award goes through a state approval process.
Addendum 2 is being posted to provide answers to questions received and also to change the proposals due date to Tuesday, September 29, 2020 at 2:00 CT.
Public Proposal Opening: Via Zoom
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Meeting ID: 843 6606 5666
See Addendum 1 to clarify the day of the pre-proposal conference in Section 1.5 of the RFP document.
First published Tuesday, September 1, 2020
Sealed proposals will be accepted below until 2:00 PM, Tuesday September 29, 2020:
At the following address:
Electronic Submittals Only
No Physical Responses Accepted
Register from Main Screen Under
E-Bidding, IL 0000
via Electronic Bidding
RE-BID: The University seeks to procure a Customer Relationship Management (CRM) software/system to support the University's campaigns and communications with prospective students. The software/system should be able to help the University advance and assess those efforts.
It is the goal of the University to be able to have a personalized interaction with prospective students. This will involve, but not be limited to communications with prospective students that are personalized to the student, and the software's capability to develop a personalized portal page for students. The software/system should be easy to use for recruiters and other administrators.
A Pre-Proposal Conference will be held via Zoom on Wednesday, September 9, 2020 at 10:00 a.m.:
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Meeting ID: 899 3795 3977
For instructions on how to obtain a comprehensive purchase description, disclosure or contract forms, contact:
5500 N. St. Louis Avenue
Chiago, IL 60625
Phone: (773) 442-5301
FAX: (773) 442-5314
Chief Procurement Officer - John Donato
State Purchasing Officer - Nicole Krneta Rogers
The University reserves the right to accept or reject any and all responses or parts thereof.
Vendor may expect payment thirty to sixty days after receipt of invoice, unless otherwise stated in the bid documents.
This procurement may be contingent on Board of Trustees approval. Illinois Department of Human Rights
(IDHR) eligibility number is required on all proposals, if applicable.
There is a 20 percent BEP goal for this procurement. See solicitation documentation for details.
The contract(s) for this solicitation could exceed $50,000 annually.
This transaction is subject to the State Board of Elections registration and certification requirements of Public Act 095-0971.
The State of Illinois has a policy to encourage prospective vendors to hire
qualified veterans, minorities, females, persons with disabilities and ex-offenders.