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Public Higher Education Bulletin

Southern Illinois University Edwardsville
RFP #4433

Request for Proposal: Online Program Contact Center Services

This solicitation will not be awarded
Published Friday January 15, 2021
Southern Illinois University Edwardsville (SIUE) is cancelling Bid #4433. It is in the best interest of the University to cancel the bid because business needs no longer require the services that were being sought in this solicitation.
This notice has been modified
Published Friday October 16, 2020
Correction to Answer #2 on Addendum 1
This notice has been modified
Published Wednesday October 14, 2020
Addendum #1 with Questions and Answers attached.
This notice has been modified
Published Monday September 28, 2020
The Business Enterprise Program Utilization Plan has been added as an attachment.
First published Monday, September 28, 2020
Sealed proposals will be accepted below until 2:00 PM, Wednesday October 21, 2020:
At the following address:
Purchasing Department
Campus Box 1012
Edwardsville, IL 62026-1012
Southern Illinois University Edwardsville (SIUE) is soliciting proposals from experienced and qualified vendors to provide online program contact center services for the Office of Online and Educational Outreach. In May 2020, SIUE launched its first fully-online degree programs, adding to the University's growing portfolio of online undergraduate and graduate programming. In order to be competitive in converting prospective students into applicants, and ideally, enrolled students, the University recognizes the importance of a rapid, unified response to online inquiries. To meet this need, SIUE is seeking proposals for contact center services to be delivered by a qualified educational service provider.

For instructions on how to obtain a comprehensive purchase description, disclosure or contract forms, contact:
Aimi Hartlieb
99 Supporting Services Road
Campus Box 1012
Edwardsville, IL 62026
Phone: (618) 650-2834
Chief Procurement Officer - John Donato
State Purchasing Officer - Steve Todt
Submit 4 copies of the response as defined in the specifications.
The University reserves the right to accept or reject any and all responses or parts thereof.
Vendor may expect payment thirty to sixty days after receipt of invoice, unless otherwise stated in the bid documents.
This procurement may be contingent on Board of Trustees approval.
Illinois Department of Human Rights (IDHR) eligibility number is required on all proposals, if applicable.
There is a 20 percent BEP goal for this procurement. See solicitation documentation for details.
There is a 2 percent Veteran-owned business goal for this procurement. See solicitation documentation for details.
The contract(s) for this solicitation could exceed $50,000 annually.

This transaction is subject to the State Board of Elections registration and certification requirements of Public Act 095-0971.

The State of Illinois has a policy to encourage prospective vendors to hire qualified veterans, minorities, females, persons with disabilities and ex-offenders.

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Specification Documents
  • 4433-Addendum-1.pdf (213 KB)
  • 4433_Addendum_2.pdf (143 KB)
  • BEP_U-Plan_4433.pdf (526 KB)
  • RFP4433.pdf (326 KB)