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Public Higher Education Bulletin

University of Illinois at Chicago
SoleSource #551JCM
Announcement of a Sole Source Purchase
Award Info Published Thursday September 24, 2015
Awarded to:
Vendor: National Research Corporation (NRC), Lincoln, NE
Amount: An estimated $220,000
An estimated start date of 10/1/2015 through 9/30/2018, 36 months
The University award process may be delayed up to thirty days as this award goes through a state approval process.
The hearing has been cancelled
Published Monday September 14, 2015
The hearing has been cancelled since no vendors registered to attend or submitted comments regarding this notice.
First published Tuesday, September 1, 2015
The University awarded a contract for Membership & Measurement Tools to National Research Corporation (NRC), Lincoln, NE, for an estimated $220,000.
National Research Corporation (NRC)will provide as included in their membership services Marketing Assessment and Measurement Tools.

NRC is the largest patient satisfaction measurement firm in the U.S. according to Modern Healthcare, NRC therefore allows us to choose what specific areas we would be interested in measuring. With 900+ facilities using NRC, we can benchmark across locally, regionally, and nationally. We can compare facility and market specific metrics to uncover areas of opportunity. NRC has 250 Core Based Statistical Areas so we can measure across different areas of Chicago, Chicagoland, Illinois, and the United States. These measurements are done through surveys both through a panel and the web.

There is currently no organization providing any marketing measurement for UI Health, meaning key aspects of a good marketing/advertising campaign such as familiarity and awareness in the market are not benchmarked. Current advertising therefore is only being measured on a single measurement of utilization, meaning success is being based solely on how many people have used our services. If we do not measure these other areas, then we donâ??t know if our market share is expanding and UI Health is growing or our market share is shrinking but our patient numbers are remaining stagnant. The advertising mirrors the strategy, since we havenâ??t accurately measured the market, the success of the strategy isnâ??t being fully measured and the ROI isnâ??t complete. A successful organization must listen to its community and its market as much as it speaks to the market.
The University has determined that this purchase is only economically available from this source because the Membership services and measurement tools.

For additional information, contact:
John Meehan
University of Ilinois at Chicago
Purchasing Division (M/C 560)
809 South Marshfield Avenue
Chicago, IL 60612-7203
Phone: (312) 413-5961
FAX: (312) 996-2055
State Purchasing Officer - Aaron M. Finder

We will hold a public hearing at the date, time and location specified below, if we receive a request to testify regarding the sole source determination. We will also hold a hearing if any vendor submits a signed statement showing the capability to provide the stated supplies/services at or below the amount indicated.

The public hearing allows any interested party the opportunity to testify for or against the sole source determination as described in this notice. The purpose of the hearing is to receive information from the public in a reasonable manner. Formal rules of evidence will not apply. The hearing officer will produce minutes of the hearing and may record it in order to aid in the production of the minutes. After conclusion of the hearing we will decide whether the sole source determination was appropriate.

We must receive any request to testify and any vendor statement no later than the registration date and time indicated below. If we do not receive a timely request or statement, we will not hold the hearing. We reserve the right to cancel the procurement prior to any scheduled hearing. Please confirm the status of the hearing with the Hearing Contact.

September 16, 2015
2:00 PM
Stratton Building
Room 511
401 S. Spring Street
Springfield, IL

If you cannot attend the meeting in-person at the primary location, you may attend via audio teleconference. Email or call the Hearing Contact for details.

Alternate Location(s):
James R. Thompson Center
Room 9-036
100 West Randolph
Chicago, IL

Hearing Contact:
Aaron M. Finder
Phone:(217) 558-3050
Fax:(217) 558-5407
Date, time, and location are subject to change and/or cancellation. It is the responsibility of potential participants to confirm these details prior to attendance.

Registration Deadline:
September 11, 2015
Register with:
Aaron M. Finder
Phone:(217) 558-3050
Fax:(217) 558-5407

The State of Illinois has a policy to encourage prospective vendors to hire qualified veterans, minorities, females, persons with disabilities and ex-offenders.

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Sole Source Justification
  • 551JCMPart1.pdf (482 KB)
Sole Source Justification Part 2
  • 551JCMPart2.pdf (58 KB)