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Public Higher Education Bulletin

University of Illinois Springfield
RFP #JM1718
Request for Proposal: inbound call center solution
Award Info Published Thursday March 1, 2018
Awarded to:
Vendor: Windham Professionals Inc., Salem, NH
Amount: An estimated $1,200,000
An estimated start date of 5/1/2018 through 4/30/2022
3 two-year
Potential Future Renewals: $2,000,000
Number of Unsuccessful, Responsive Respondents: 4
Windham Professionals listed Briljent in the UPlan (minority Vendor) to meet the 15% goal
The University award process may be delayed up to thirty days as this award goes through a state approval process.
This notice has been modified
Published Tuesday November 28, 2017
The RFP opening date has been changed to Tuesday, December 12, 2017 at 2:00pm CDST. Addendum 3 has been added to the notice answering vendor questions.
This notice has been modified
Published Thursday November 9, 2017
Addendum has been added to change information pertaining to subcontractors.
This notice has been modified
Published Tuesday November 7, 2017
Updated information is included in Addendum 1.
First published Thursday, November 2, 2017
Sealed proposals will be accepted at the address below until 2:00 PM, Tuesday December 12, 2017:

Purchasing Department
BSB 106
One University Plaza
Springfield, IL 62703

The Board of Trustees of the University of Illinois on behalf of the University Student Financial Services and Cashier Operations is seeking Proposals from qualified firms to provide an inbound call center solution for the period May 1, 2018 through April 30, 2022 with the option to renew for three (3) additional two (2) year periods at the same terms and conditions based on satisfactory performance, continuing need and availability of funds.

For additional information, contact:
Jill Menezes
BSB 106
One University Plaza
Springfield, IL 62703
Phone: (217) 206-6651
FAX: (217) 206-6607
State Purchasing Officer - Scott Kinsell
Submit 6 copies of the response as defined in the specifications. The University reserves the right to accept or reject any and all responses or parts thereof. Vendor may expect payment thirty to sixty days after receipt of invoice, unless otherwise stated in the bid documents. Proposal documents may be obtained by contacting the Purchasing Office. Illinois Department of Human Rights (IDHR) eligibility number is required on all proposals, if applicable. There is a BEP goal for this procurement. See solicitation documentation for details. The contract(s) for this solicitation could exceed $50,000 annually.

This transaction is subject to the State Board of Elections registration and certification requirements of Public Act 095-0971.

The State of Illinois has a policy to encourage prospective vendors to hire qualified veterans, minorities, females, persons with disabilities and ex-offenders.

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Specification Documents
  • JM1718.pdf (412 KB)
Other Public Documents
  • Addendum1JM1718.pdf (102 KB)
  • Addendum2JM1718.pdf (79 KB)
  • Addendum3JM1718.pdf (106 KB)